Last Updated: March 22, 2023
This Shipping Policy (“Policy”) applies to products and services purchased through the Virtual Studio Pvt Ltd (“Virtual Studio,” “we,” “us,” or “our”) website at www.vsworld.com (the “Site”). By using the Site and purchasing products or services from Virtual Studio, you agree to be bound by this Policy. If you do not agree with this Policy, you should not use the Site or purchase products or services from Virtual Studio.
1. Shipping Destinations
Virtual Studio ships products and provides services to customers worldwide. However, some restrictions may apply to specific locations, and we reserve the right to limit or restrict shipping to certain countries, regions, or addresses at our sole discretion.
2. Shipping Methods and Providers
Virtual Studio uses a variety of shipping providers and methods to ensure the timely delivery of your order. The choice of shipping provider and method depends on factors such as the destination, size, and weight of the package, and the type of product or service being provided. Shipping providers may include, but are not limited to, national postal services, courier companies, and freight forwarders.
3. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the package, as well as the shipping method selected. Shipping charges will be displayed at checkout before you complete your order. Shipping charges are non-refundable unless otherwise stated in our Cancellation, Return, and Refund Policy.
4. Delivery Times
Delivery times vary depending on the destination, shipping method, and the product or service being provided. Estimated delivery times will be provided during the checkout process. These estimates are not guaranteed and may be subject to delays due to factors beyond our control, such as customs clearance, weather conditions, or other unforeseen circumstances. Virtual Studio is not responsible for any delays in delivery.
5. Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and must be paid upon receipt of the shipment. Virtual Studio has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available. Please note that tracking information may not be available for all shipping methods or destinations.
7. Damaged or Lost Shipments
If your shipment is damaged during transit or does not arrive within the estimated delivery time, please contact us immediately at this Email Id sa***@vs*****.com or Phone number 91-9540941779. We will work with the shipping provider to investigate the issue and, if necessary, arrange for a replacement or refund in accordance with our Cancellation, Return, and Refund Policy.
8. Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at this Email Id sa***@vs*****.com or Phone number 91-9540941779. We will make every effort to accommodate your request, but we cannot guarantee that we will be able to modify or cancel your order once it has been processed or shipped.
9. Updates to this Policy
We may update this Policy from time to time, and the most current version will always be posted on the Site. By continuing to use the Site or our services after any updates become effective, you agree to be bound by the revised Policy. If you do not agree to the new terms, you must stop using the Site and our services.
10. Contact Information
If you have any questions or concerns about this Policy or our shipping practices, please contact us at:
Virtual Studio Pvt Ltd
504, DLF Commercial Centre,
Greater Kailash – II,
New Delhi – 110 048, India
By using the Site or purchasing products or services from Virtual Studio, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by its terms and conditions.
11. Shipping Insurance
Virtual Studio may, at its discretion, provide shipping insurance for certain orders. This insurance covers the cost of lost or damaged shipments up to a specified value. If your order is eligible for shipping insurance, it will be indicated during the checkout process. If you choose to add shipping insurance to your order, an additional fee will apply. In the event of a lost or damaged shipment covered by insurance, Virtual Studio will work with the shipping provider to resolve the issue and may provide a replacement or refund in accordance with our Cancellation, Return, and Refund Policy.
12. Shipping Restrictions
Certain products or services may be subject to shipping restrictions due to size, weight, or specific regulations in the destination country. If any restrictions apply to your order, they will be displayed during the checkout process, and you may be required to choose an alternative shipping method or remove the restricted item(s) from your order. If you are uncertain whether a specific product or service is subject to shipping restrictions, please contact us at this Email Id sa***@vs*****.com or Phone number 91-9540941779 for more information.
13. Undeliverable Shipments
In the event a shipment is returned to Virtual Studio as undeliverable, we will attempt to contact you to arrange for reshipment. Additional shipping charges may apply for reshipment. If we are unable to reach you or you do not wish to have the order reshipped, your order may be cancelled, and a refund will be issued in accordance with our Cancellation, Return, and Refund Policy.
14. Address Accuracy
It is your responsibility to provide accurate and complete shipping information when placing an order. Virtual Studio is not responsible for any delays, additional shipping charges, or package returns due to incorrect or incomplete shipping information provided by the customer. If you discover an error in your shipping address after placing an order, please contact us immediately at this Email Id sa***@vs*****.com or Phone number 91-9540941779 to update the information. We will make every effort to accommodate your request, but we cannot guarantee that we will be able to modify the shipping information once an order has been processed or shipped.
15. Shipping Promotions
From time to time, Virtual Studio may offer shipping promotions, such as free or discounted shipping on certain orders. These promotions will be subject to terms and conditions, which will be clearly stated at the time of the promotion. Shipping promotions may be subject to change or cancellation at any time without notice.
By using the Site or purchasing products or services from Virtual Studio, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by its terms and conditions. If you have any questions or concerns about this Policy or our shipping practices, please do not hesitate to contact us.